Terms Of Use

Introduction

This website (https://dhavaladhoop.com) is operated by Dhavala Dhoop LLP, a company incorporated under the Limited Liability Partnership Act, 2008 and having its registered office at Sisamau, Kanpur, Uttar Pradesh 208012, India (hereinafter referred to as “Dhavala Dhoop”, “we”, “us”, or “our”). We provide products made using cow dung and other natural materials. These Terms of Use (“Terms”) were last updated on 22nd September 2025. These Terms govern your access to and use of our Website and constitute an electronic record under the Information Technology Act, 2000 and the rules thereunder. By using the Website, you agree to be bound by these Terms.

General

You can determine when these Terms were last revised by referring to the date at the top of this page. Dhavala Dhoop may update or change these Terms at any time at its sole discretion; it is your responsibility to review these Terms periodically for changes. By accessing or using the Website, you agree that you are doing so on your own initiative and at your own risk, and that Dhavala Dhoop has not induced or solicited you to visit or use the Website. You agree not to copy, modify, edit, or use any content from the Website in any way that could harm Dhavala Dhoop’s interests or reputation.

Eligibility and Consent

By accessing the Website, you (the “User”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you are a minor (under 18 years of age), you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. All references to “he”, “his”, “him”, or similar pronouns in these Terms shall be deemed to include any gender or legal entity.

Use of Website

Subject to your acceptance of these Terms, Dhavala Dhoop grants you a limited, revocable, personal, non-exclusive, and non-transferable license to access and use the Website on any devices you own or control, solely for your personal and non-commercial use. Dhavala Dhoop may update or upgrade the Website from time to time. We make no guarantee that the Website will be compatible with all devices, browsers, or operating systems. You are responsible for obtaining and maintaining any equipment or services needed to access the Website.

Third-Party Links

The Website may contain links to third-party websites or applications (“Third-Party Sites”). These links are provided for your convenience only. Dhavala Dhoop does not endorse and is not responsible for any Third-Party Sites or their content. Your use of any Third-Party Site is entirely at your own risk. Dhavala Dhoop makes no representations regarding the privacy practices or policies of Third-Party Sites, nor does it guarantee the accuracy or quality of any information on such sites. Inclusion of a link does not imply endorsement by Dhavala Dhoop of the Third-Party Site or its content.

The Website may also include content provided by third parties (such as user reviews or comments). Dhavala Dhoop does not control or endorse third-party content. Any opinions, statements, or information expressed in third-party content belong to the respective authors. Dhavala Dhoop is not responsible for any claims, damages, or liabilities arising from third-party content. The owners of third-party content retain all intellectual property rights in that content, and Dhavala Dhoop has no liability for its use.

You agree that Dhavala Dhoop may modify, suspend, or discontinue any feature of the Website at any time, with or without notice. Dhavala Dhoop will not be liable to you or any third party for any modification, suspension, or discontinuance of the Website.

Your Account

To access certain services or features of the Website, you may need to register for an account. You may choose a username, which Dhavala Dhoop may approve or deny at its discretion. Your username and password are for your personal use only. You are solely responsible for maintaining the confidentiality of your account login information. You agree not to disclose your password to any third party and to notify Dhavala Dhoop immediately of any unauthorized use of your account. You may update your account details by logging into your account on the Website. You acknowledge that your account may only be used for placing orders for products listed on the Website.

Mode of Payment

You may pay for products on the Website using one of the following methods:

• Credit Card or Debit Card

• UPI (Unified Payments Interface)

• Net Banking

• Digital Wallets (e.g., PayPal or other supported wallets)

• Other online payment gateways supported by Dhavala Dhoop

Cash on Delivery (COD) is not available for any products on the Website.

Dhavala Dhoop processes payments through secure third-party payment gateways. We do not store your financial information (such as card numbers or UPI credentials) on our servers; this information is handled by the payment gateway provider under their own terms. You understand that using certain payment methods may incur additional fees or charges from your bank or payment provider.

When using any payment method on the Website, you agree that Dhavala Dhoop will not be responsible for any losses or damages arising from:

• Unauthorized transactions or lack of authorization for any payment,

• Technical or processing errors during payment transactions,

• Cancellation of a transaction or decline of payment for any reason.

The payment facility is provided only to facilitate your transactions. Dhavala Dhoop is not a bank or financial institution; using the payment facility does not render Dhavala Dhoop liable for payment errors or fraud. Dhavala Dhoop is not responsible for any failure of payment or any fraudulent transactions.

Transactions

If you wish to purchase any product on the Website (each purchase being a “Transaction”), you will need to submit certain information to complete the Transaction, such as your name, contact information, payment details (e.g., credit card number and expiration date), billing address, and shipping address. By providing this information, you authorize Dhavala Dhoop to use it and share it with third parties (such as payment processors and delivery partners) as needed to complete the Transaction. We may require verification of your information before accepting any Transaction.

All product descriptions, images, features, content, specifications, and prices on the Website are subject to change at any time without notice. Any weights, measurements, or other descriptions of products are approximate. The inclusion of a product on the Website does not guarantee that it is in stock or available.

You are responsible for complying with all applicable local, state, and international laws (including age requirements) regarding the purchase, receipt, possession, and use of products bought on the Website. By placing an order, you represent that you will use the products only in a lawful manner.

Dhavala Dhoop reserves the right, at any time and without notice, to:

• Limit the available quantity of or discontinue any product,

• Impose conditions on the use of any coupon, promotional code, or other similar offer,

• Bar any User from making or completing any or all Transactions, and

• Refuse service to any User (for example, if we suspect abuse or fraud).

You agree to pay all charges incurred by you or on your behalf through the Website, at the prices in effect when such charges were incurred, including all shipping and handling charges and applicable taxes. Dhavala Dhoop or its authorized agents may contact you regarding your account or any Transactions. You consent to receive calls or text messages (including by automated dialing systems) at the telephone number you provide. We may record telephone calls for quality assurance and training purposes.

Limitations on Quantity

Dhavala Dhoop may limit the quantities of products that you may purchase. We will notify you if quantity limits are applied to your order. Dhavala Dhoop may also prohibit purchases of products for resale. “Resellers” are defined as entities who purchase goods with the intention of selling them rather than using them. We do not offer special discounts for bulk orders unless explicitly stated.

Product Color and Appearance

We strive to display product images and colors as accurately as possible on the Website. However, we do not guarantee that your computer or mobile device will display colors accurately. The actual color and appearance of products may vary from what you see on screen.

Availability, Errors & Inaccuracies

Dhavala Dhoop’s acknowledgment of an order means we have received your order request; it does not mean that your order has been accepted or that the price or availability of a product has been confirmed. We make reasonable efforts to display products and prices accurately, but a small number of products on the Website may be mispriced or described inaccurately due to human or technical error. We may experience delays in updating information on the Website. If we discover an error in a product description or price after you have placed an order, we may cancel your order and will notify you by email or phone. We apologize for any inconvenience this may cause.

Healthcare Information: Any product descriptions or information on the Website that reference health benefits are provided for educational purposes only. They are not intended as medical advice and should not be used to treat any condition. You should not rely on the Website for medical guidance; always consult a qualified healthcare professional regarding any health or medical needs.

Promotions and Sweepstakes

Any sweepstakes, contests, raffles, or other promotions (“Promotions”) offered through the Website may be subject to additional rules or terms. If you choose to participate in any Promotion, you should review and agree to the specific terms governing that Promotion. In the event of a conflict between the Promotion rules and these Terms, the Promotion rules will prevail for that Promotion.

Text Messaging

• Standard message and data rates may apply for any messages you send to or receive from Dhavala Dhoop in connection with the Website’s services.

• Dhavala Dhoop is not responsible for any delays in receiving any text messages.

• Dhavala Dhoop may collect information related to your use of any text messaging service (such as your mobile number, carrier, date/time/content of messages).

• Dhavala Dhoop may use automated dialing systems to send text messages to you, and may use any information collected to provide products or updates you request (in accordance with our Privacy Policy).

• You agree that Dhavala Dhoop may send you text messages as part of the service, even if you have not signed a separate written agreement for text messaging, as permitted by law.

Cancellation and Return Policy

Cancellation: Once you place an order, it cannot be cancelled. Please review your order carefully before confirming your purchase.

Return/Refund: Dhavala Dhoop does not accept returns of any products and does not offer refunds or exchanges. All sales are final. If you have any questions about a product before ordering, please contact us.

Shipping Policy

After we receive confirmation of your payment, Dhavala Dhoop will ship your order using our third-party logistics partners. We inspect all orders before shipment to ensure they are in good condition. Once your order is shipped, we will provide you with a tracking ID (or multiple IDs if the order is split into multiple shipments) so you can track its delivery on the Website.

Orders are typically dispatched within 2–3 working days of payment confirmation and are usually delivered within 7–8 working days from the dispatch date. These timeframes are estimates and may vary based on factors such as your location, public holidays, or unexpected delays (e.g., during high order volumes). We will notify you of any significant delays. All delivery timelines are provided as estimates.

Shipping charges vary based on the weight, dimensions, and delivery location of your order. You will see the applicable shipping charge at checkout before confirming your purchase.

Our delivery partners will attempt delivery on a best-effort basis. If a shipment cannot be delivered and is returned to us, Dhavala Dhoop will contact you to arrange a solution, which may include reshipment or cancellation, subject to these Terms.

Intellectual Property

The Website and all content and materials on it (including text, graphics, images, software, audio, video, and their selection and arrangement) are owned by Dhavala Dhoop or licensed to us by third parties (collectively, the “Content”). The Content is protected by copyright, trademark, patent, and other intellectual property laws. Dhavala Dhoop grants you a limited license to access and use the Website and Content for your personal, non-commercial use only. You may not copy, reproduce, distribute, or create derivative works from any part of the Website or Content without Dhavala Dhoop’s prior written consent. Our company name, logo, and any other trademarks or service marks on the Website are our property. Other trademarks, product names, or logos on the Website are the trademarks of their respective owners, and Dhavala Dhoop claims no ownership of them.

Deleting Your Account

Dhavala Dhoop may terminate or suspend your account, with or without notice, if we believe you have violated these Terms. We will not be liable for any damages or losses arising from the termination of your account. Upon termination of your account, Dhavala Dhoop will have no further obligations to you.

Conduct of Users

When using the Website, you agree not to:

• Post, upload, or transmit any content that is unlawful, harassing, abusive, defamatory, obscene, pornographic, or otherwise objectionable (for example, hate speech or material encouraging illegal activity) under applicable law.

• Infringe the intellectual property, privacy, or other rights of any person or entity.

• Violate any applicable law, statute, or regulation.

• Threaten the security, sovereignty, or integrity of any country, or incite communal hatred or violence.

• Include any viruses, worms, malware, or other harmful code that could damage the Website or any network.

• Provide any false or misleading information with the intent to deceive or defraud others.

• Provide instructions for engaging in illegal activities.

• Use the Website for any unauthorized commercial purpose, including advertising, contests, or solicitation, without Dhavala Dhoop’s prior written consent.

• Interfere with or disrupt the operation of the Website or other users’ use of the Website.

You also agree not to decompile, reverse-engineer, or disassemble any part of the Website or its software, or attempt to derive the source code. You must not remove any copyright, trademark, or other proprietary notices from the Website or Content.

You will not use the Website for any commercial purpose without our prior permission. You further agree not to advertise or sell any products or solicit business on the Website without Dhavala Dhoop’s consent.

Confidentiality

Dhavala Dhoop will keep your personal and non-public information confidential as described in our Privacy Policy. We will not disclose your confidential information to any third party except as required by law or to provide our services. Dhavala Dhoop will maintain reasonable security measures to protect your confidential information. Our employees, agents, and affiliates will use your confidential information only for the purposes for which it was provided and will be bound by confidentiality obligations.

Privacy Policy

By using the Website, you acknowledge that you have read and understood Dhavala Dhoop’s Privacy Policy, which is incorporated into these Terms by reference and explains how we collect, use, and disclose your personal information.

Indemnification

You agree to indemnify, defend, and hold harmless Dhavala Dhoop and its owners, licensors, suppliers, affiliates, and their officers, directors, employees, and agents from any claims, liabilities, losses, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your breach of these Terms or our Privacy Policy; (ii) your violation of any law or the rights of any third party; (iii) your use of the Website; or (iv) any content you submit through the Website.

Feedback and Surveys

Any feedback, comments, suggestions, or ideas you provide to Dhavala Dhoop regarding the Website or our products (“Feedback”) will be considered non-confidential. Dhavala Dhoop shall be free to use or disclose such Feedback without any obligation to you. By submitting Feedback, you represent that your Feedback is original and does not contain confidential or proprietary information of any third party. You waive any rights to compensation or claims against Dhavala Dhoop related to the Feedback.

Assignment

Dhavala Dhoop may assign or transfer any of its rights or obligations under these Terms to any third party at its discretion without notice to you. You may not assign or transfer any of your rights or obligations under these Terms without Dhavala Dhoop’s prior written consent.

Termination

These Terms will remain in effect until terminated by either you or Dhavala Dhoop. You may terminate these Terms at any time by discontinuing your use of the Website. Dhavala Dhoop may terminate or suspend these Terms or your access to the Website at any time, with or without notice, for any reason. Upon termination, you must cease all use of the Website and Dhavala Dhoop will have no further obligations to you.

Disclaimer of Warranties

The Website, including all Content and services provided through the Website, is provided on an “AS IS” and “AS AVAILABLE” basis. Dhavala Dhoop makes no representations or warranties of any kind, whether express or implied, regarding the Website or any Content. To the fullest extent permitted by law, Dhavala Dhoop disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Dhavala Dhoop does not warrant that the Website will be uninterrupted, error-free, or free of harmful components. Dhavala Dhoop is not responsible for any damage to your device or loss of data that results from downloading or using any content from the Website.

Limitation of Liability

To the maximum extent permitted by law, Dhavala Dhoop and its affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits or data) arising out of or relating to your access to or use of (or inability to use) the Website or any Content, even if Dhavala Dhoop has been advised of the possibility of such damages. This includes, without limitation, damages arising from:

• Errors, mistakes, or inaccuracies of content;

• Personal injury or property damage resulting from your access to or use of the Website;

• Unauthorized access to or use of our secure servers and/or any personal information stored therein;

• Interruption or cessation of transmission to or from the Website;

• Bugs, viruses, or other code that may be transmitted to or through the Website by any third party;

• Errors or omissions in any Content; or

• Any other matter relating to the Website or these Terms.

Notwithstanding the above, Dhavala Dhoop’s total liability to you for all claims arising from or relating to the Website or these Terms will not exceed the total amount you have paid to Dhavala Dhoop (if any) for access to the Website or purchase of products. The foregoing limitations will apply even if the essential purpose of a limited remedy fails.

Severability and Waiver

These Terms, together with the Privacy Policy and any other legal notices or documents referenced herein, constitute the entire agreement between you and Dhavala Dhoop concerning the Website. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed to the minimum extent necessary so that the remaining provisions will remain in full force and effect. The failure of Dhavala Dhoop to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to these Terms or the Website shall be governed by and construed in accordance with the laws of India. The exclusive venue for any disputes shall be the courts or arbitration in Kanpur, Uttar Pradesh, India. Any arbitration will be conducted under the Arbitration and Conciliation Act, 1996, with the arbitration proceedings taking place in Kanpur and in the English language.